The Issues of No: 3 Tips for Getting Executive Buy-In (Part 2)

Getting buy in for a new technology can be tough. In this 3 part series, Pam Baker outlines the top three most common threats to getting buy-in and how to resolve them. This is Part 2 of the series, read Part 1 here and Part 3 here.

For years now, CIOs have polished their presentations, made their arguments for new tech expenditures, and cast their lot to the whims of others in the C-suite.

Almost to a person, CIOs know the drill: make a business case, present hard numbers, and spell out ROI complete with expected pay dates.

But even when they follow the rules, pitch perfectly, align the numbers, and plead persuasively, someone at the C-level may still balk or bray or shrug.

Worse yet, they may applaud the team but then leave the field before the ball is even in play – a sure way to kill any project.

So what’s an overworked CIO to do?

The tech is needed clearly, or at least the need is clear to the IT department and to a business unit or two. The homework has been done, the tests have been passed, and even the business unit head has signed off.

Yet it all comes to naught without the blessings from the very top.

Often top level management’s hesitation, disapproval, or lack of support after the purchase – in other words their lack of buy-in — has nothing to do with the technology or your presentation per se.

It can just as easily be tied to issues you didn’t realize were even a factor in the decision.

To help you see the Issues of No, here are a few of the most common invisible threats to your otherwise well-planned tech purchase strategy:

2) It’s Not the Price, It’s the Value.

Get over the idea that the price of the technology you seek to purchase is the deal breaker.

It isn’t.

Price is but a detail, one factor among many in the final calculation.

That is assuming of course that you know the price is within the bounds of what competing vendors are asking.

Only a fool or a desperate man would overpay for anything.

But otherwise, price is not the issue. Only value counts. And value is not based on what the technology is worth if you resold it or traded it in.

We all know that any given technology will be pretty much worthless in a relatively short period of time. Nor is value found in easing a worker’s task or making a customer happy.

Surprisingly, sometimes the value isn’t even weighed by top- or bottom-line impact.

Finding the Value

Sometimes it’s based in less obvious factors such as what impact it will have on the competition, or a competitive edge that it will raise or hone, or a new profit center it may build, especially if it can replace one that is likely to diminish or disappear over time.

It can also be determined by processes it eliminates, or changes outside the company that can be leveraged from within.

So, what do you do?

This means you need to find the true values that the new tech represents to your corporation and point them out in your presentation.

For example, a green datacenter that also enables the harnessing and reselling of extra energy has arguably more value to a corporation than an ordinary energy-efficient datacenter does.

The value of a combined ECM/BPM system is similarly enhanced if it is successfully argued…

that it lends a distinct completive edge;
is a cheap means of netting profits from the sale of select content to big data users;
a way to streamline or eliminate processes, waste and profit draining redundancies;
and/or provides a fierce battlement to protect the company on compliance and liability fronts

– all of which that particular combo play can conceivably perform.