Client Profile
The client is a real estate agency that has served Central Florida for over 25 years. The company has emerged as a home mortgage industry leader through continuous improvements in operational efficiency and unparalleled customer service. The firm employs six staff members who are challenged by the growing number of documents associated with the 12 to 25 loans processed per month.
The Problem
As business continues to grow, the volume of documents becomes larger and more difficult to manage. As the owner states, “Processing mortgage files is such a paper-intensive procedure. We had paper everywhere. Instead of hiring more people to create and manage our loans, I wanted to explore the possibility of improving the process and potentially lowering costs by using technology.”
Like other small businesses, the firm does not have a complex networking infrastructure within the organization. The firm operates on a peer-to-peer network using a robust PC as the centralized server. Upgrading to a network operating system with the required servers would be both cost prohibitive and a likely end to the document management project.
The Solution
After a thorough business process survey and needs analysis, it was determined that the browser-based iSynergy suite of products would be the ideal solution for the firm’s growing need for efficient document management. Unlike the expensive server-based network alternative, the iSynergy Small Business Solution (SBS) offered both the hardware and iSynergy software in a self-contained network appliance.
By installing the iSynergy SBS, the firm had created anytime, anywhere access to loan documents, eliminating searches through file cabinets and folders. Several manual processes became automated, which resulted in dramatic improvements in efficiency and productivity while also reducing labor and operating costs. Additionally, overnight shipping charges and associated labor expenses for preparing loan files to be shipped were eliminated, as loan files could now be electronically transmitted from within iSynergy.
According to the owner, “The iSynergy solution has saved us time and money, and has greatly improved our processes. We have also been able to respond to questions or issues quickly. This has helped our customer service and improved our overall customer experience, which is very important to me. We are currently going back and scanning our closed loan files and plan to scan our Accounts Payable invoices in the near future.”
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